Refund Policy | Softezone

This Refund Policy outlines the conditions under which refunds may be provided for services offered by SOFTEZONE.

1. General Policy

Softezone provides professional IT and digital services that are customized based on individual client requirements. Due to the nature of these services, payments once made are generally non-refundable.

2. Eligibility for Refund

A refund may be considered only under the following circumstances:

Payment was made in error or duplicate.
Service was not initiated after payment and a written request is submitted.
Refund eligibility is explicitly mentioned in the agreed scope of work.

3. Non-Refundable Cases

Services already delivered or partially completed.
Change of mind after project initiation.
Delays caused by client-side communication or content issues.
Hosting, domain registration, third-party services, or license fees.

4. Refund Process

All refund requests must be submitted in writing via email to softezone@gmail.com. Requests will be reviewed and responded to within 7 working days.

5. Refund Timeline

If approved, refunds will be processed to the original payment method within 7–10 working days, depending on the payment gateway and banking system.

6. Contact Information

Merchant Legal Entity Name: SOFTEZONE

Registered & Operational Address:
House No 36, Naharini Path,
Guwahati, Kamrup,
Assam, India – 781006

Telephone No: 7578001992
Email: softezone@gmail.com